We will then arrange an exchange or refund as soon as possible, once the return has been processed as per the above returns policy. If you receive a damaged product please call us as soon as possible on 08 to inform us about this issue. With DirectX 12 and Vulkan support, the Radeon Pro Software Enterprise Driver 17.Q3.1 is designed to be ready for the coming real-time game engine professional workflow revolution. We want you to be absolutely satisfied with your Blackmore IT product and would recommend that, where practicable, you unpack and check it for any transit damage as soon as your product arrives. Support for AMD's pioneering virtual reality LiquidVR, enabling professional VR workflows on Radeon VR Ready Creator graphics cards. However, in all cases we do reserve the right to inspect the product and verify the fault, if you would like to discuss this further please call us on 08, alternatively follow the returns policy above.
We sincerely apologise if your product develops a fault within its warranty period, and if the fault occurs within 30 days of purchase (or delivery) we will always offer you an exchange or refund.
If you need to return your purchase from us, whether you bought it online or over the phone, the product can be returned for a full refund within 21 days of delivery as long as it's still in its original, unopened anti static (a silver coloured bag or pink bubble material) packaging. Please print this return documentation by clicking here and ensure you include this documentation with a copy of your proof of purchase within the return. Windows 7 and the FirePro software both acknowledge that 4 monitors are connected, but I can't enable the 4th one.We understand that occasionally products may need to be returned to us, but we are here to help make the process easier.įor all returns to Blackmore IT you will need to complete a return merchandise authorisation (RMA) form in order for us to process your refund or replacement during the product's warranty period. So basically, I can only have 3 monitors running at a time. The adapters I'm using are all identical. I know the monitors themselves are fine because I can get any combination of 3 monitors in any combination of 3 ports to work. I get the same thing if I try to enable the 4th monitor in Windows 7 display settings (just gives me an "Unable to save display settings" error). If I try to extend to it, FirePro software gives me a message that I have to disable one other monitor before I can enable that one.
The AMD FirePro software shows a 4th monitor as disabled. The monitors only have DVI and VGA ports, no native DisplayPort connections, so I'm using active displayport -> DVI adapters. I was under the impression that I could run 4 monitors off of this, but I'm wondering if there's something wrong with my combination of adapters. The FirePro W5100 has 4 DisplayPort outputs, but I can only seem to get any combination of 3 monitors to work (the 4th always just gives a "no signal" message and goes black). Replaced an older system where 4 monitors were working fine. So I have a new HP workstation with an AMD FirePro W5100 card (specs and other details below).
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